Your phone. Your calls. Your way. Nova picks up when you can't, books the job, and texts you the details. $500/month CAD.
Plumbers recover $2,000–$10,000/month from missed calls. See the math →
Active basement leak. The AI triages, talks the caller through the shutoff, captures address and phone, dispatches.
AI: "Calls may be recorded. How can I help?"
Caller: "I just got home and there is water everywhere in my basement."
AI: "Oh no. Let's get this taken care of. Is the water still coming in or have you shut off the main valve?"
Caller: "No, it's still coming in. I don't know where the shutoff valve is."
AI: "All right. Look for a knob or a lever, usually in the basement or where the water line comes in. Turn it clockwise to shut it off. Let me know if you can find it."
Caller: "Okay, hold on. I'm going to check."
AI: "Take your time. I'm here."
Caller: "Oh, I found it. Now what?"
AI: "Great. Turn it all the way off. That'll stop the water. Now let's get your info so we can send someone out."
Caller: "Okay, it stopped. The water stopped."
AI: "Perfect. Can I get your name?"
Caller: "It's Sarah Mendoza."
AI: "Thanks, Sarah. And your phone number?"
Caller: "778-604-5534."
AI: "Got it. 778-604-5534. Did I get that right?"
Caller: "Yes."
AI: "Perfect. And what's the address we're coming to?"
Caller: "3344 Hemlock Street, Burnaby."
AI: "Let me confirm that. 3344 Hemlock Street, Burnaby. Correct?"
Caller: "Yes, that's correct."
AI: "Thanks, Sarah. So we've got water everywhere in your basement, main shutoff now off. That right?"
Caller: "Yes."
AI: "Got it. We'll flag this as an emergency and have the owner call you back within the hour. Any gate codes, dogs, or parking details we should know?"
Caller: "No."
No "press 2 for Portuguese." The AI hears the language and switches mid-call.
AI: "Calls may be recorded. How can I help?"
Caller (kid): "My mom doesn't speak English properly, so she asked me to call you. Our sink is, like, really clogged."
AI: "Got it. Sounds like a clogged sink. When did it start getting backed up?"
Caller (kid): "Wait, are you AI?"
AI: "I am. I'm the AI that answers when the team's busy, but I can book you in same as anyone. So let's keep going. When did that clog start?"
Caller (kid): "Do you speak different languages?"
AI: "I sure do. If your mom's more comfortable in another language, just let me know which one."
Caller (kid): "Okay, she speaks Portuguese."
[Kid hands the phone to her mother.]
Caller (kid, to mom): "Mom, she speaks Portuguese."
AI (to mom): "Hi, I can speak Portuguese too if you'd like — just let me know. Now, we can continue about the sink clogging. When did the problem start?"
Caller (mother): "Oh, please. It started this week."
AI: "Of course, no problem."
[Conversation continues in Portuguese as the AI books the job.]
Languages
The caller speaks the language they're comfortable with. The job gets booked. You get the summary by SMS in English. You bill it the same way you bill any other ticket.
Every language, one flat price.
No upcharge for Spanish. No add-on for Punjabi. No multilingual surcharge per minute. Every language is included in the $500/month plan.
Caller-led, not menu-led.
No "press 2 for Spanish." Nova picks up, hears the language, switches. The caller never has to navigate a tree. Or you can ask her to tell your clients that she speaks other languages.
You get the job in English.
SMS summary is always in English: name, address, problem, time window, payment confirmed. You dispatch like you always have.
Local · Chilliwack, BC
Plumbers in Chilliwack, with multilingual coverage built in.
Chilliwack plumbers rely on Safigo Reception for reliable after-hours support. Our service handles calls in English, Punjabi, and German, covering neighborhoods like Fort Langley, Sardis, Clearbrook, Harrison Hot Springs, and Sumas. Many local residents speak languages other than English, and plumbing issues don’t wait for business hours. Having a multilingual answering service ensures calls are handled properly, even when you’re off the clock.
Service area includes: Fort Langley, Sardis, Clearbrook, Harrison Hot Springs, Sumas.
Live line · she's answering right now
This is the same Safigo voice that will answer your customers. Ask her about pricing, languages, or whether she can handle your trade. When you're ready, she sets you up on the same call. The demo is the product.
No sign-up. No spam. We don't see your number unless you give it to her. Free to test.
More real calls
Different scenarios. Same Nova.
Each call below is a real recording of the same Safigo voice handling a different plumber scenario. No edits, no scripts on her side, no script on the caller side beyond what a normal customer would say. Press play.
Multi-fixture renovation. She schedules the estimate visit instead of quoting blind, then books Friday afternoon.
Caller: "Hi, I'm renovating my master bathroom, and I need a plumber for the roughing work."
AI: "Got it — roughing work for a master bathroom reno. When were you thinking of getting that done?"
Caller: "I would need him to be moving the toilet, adding a second sink, walk-in shower."
AI: "Thanks for that. So a toilet move, a second sink, and a walk-in shower. Do you have a timeline in mind, or is this flexible?"
Caller: "Friday afternoon would work for me."
AI: "All right. What time Friday afternoon works best?"
Caller: "It doesn't matter."
AI: "How does 2 p.m. on Friday sound?"
Caller: "Yeah, that sounds great. And how about the price?"
AI: "For a renovation rough-in, the exact price depends on the scope. The owner will confirm when he calls back. The service call is one twenty — that's the plumber out, full diagnosis, and a firm quote on site, before any work. Sound good?"
Caller: "Yeah."
AI: "Can I get your name?"
Caller: "Maria Santos."
AI: "Thanks Maria. And your phone number?"
Caller: "604-444-9765."
AI: "Let me read that back. 604-444-9765. Did I get that right?"
Caller: "Yes."
AI: "And what's the address where the work will be done?"
Caller: "5577 West Boulevard, Vancouver."
AI: "Let me confirm that. 5577 West Boulevard, Vancouver. Right?"
Caller: "Yes."
AI: "Anything we should know for access? Like a gate code, pets, or parking details?"
Caller: "No. I have just one more thing — my drywall is open right now."
AI: "Got it — drywall open. That'll help the plumber see everything. Let me get this booked. You're all set. We've got you booked for Friday at 2 p.m. The plumber will call when they're on the way."
Caller: "Okay. Thank you."
She gives a price range, holds firm on the on-site estimate, answers the haul-away question, books for tomorrow morning.
Caller: "Hi, I just want to call for the water heater tank for replacement."
AI: "Sure thing. We'd need to set up a free estimate to give you a firm number. Takes about fifteen minutes on site. Can I get your name?"
Caller: "Sure, but it's a fifty-gallon one. Do you have a price for me?"
AI: "It depends on the exact setup, but usually for a standard fifty-gallon replacement, it's around fifteen hundred to twenty-five hundred installed. The owner will confirm exactly on site. Want to set up that estimate?"
Caller: "Sure, I just have one more question. Does he bring the tank and then remove the old one and take it away?"
AI: "Right, got it. Yes — the plumber typically brings the new tank, removes the old one, and hauls it away. Now can I get your name to set up that estimate?"
Caller: "Yeah, it's Maria."
AI: "Thanks, Maria. And what's the best phone number for you? I'll read it back after."
Caller: "604-778-5533."
AI: "Got it. 604-778-5533. Did I get that right?"
Caller: "Yes."
AI: "Great. And where are we coming to for the estimate?"
Caller: "1563 Hemlock Avenue, Burnaby."
AI: "Let me confirm that. 1563 Hemlock Avenue, Burnaby."
Caller: "Yes, that's right."
AI: "How urgent is this for you?"
Caller: "As soon as possible — my tank is already twelve years old."
AI: "Understood. How does tomorrow work?"
Caller: "Yeah, that sounds great."
AI: "What time works best tomorrow?"
Caller: "In the morning."
AI: "Would around 9 a.m. work?"
Caller: "Yeah, that's perfect."
AI: "Quick question — any gate codes, dogs, or parking details we should know about?"
Caller: "No."
AI: "Booked you in for tomorrow at 9 a.m. for the water heater replacement estimate. We'll call when we're on the way."
Caller: "Perfect. Thank you."
AI: "You're all set. Take care."
Tuned weekly · tested with 80+ scenarios
She gets better every week. You correct her once, it sticks.
Most AI receptionists are static — set up once, stuck forever. Nova is the opposite. We pre-train her on plumber calls, then customize her for your shop in setup, then keep tuning her every week from real conversations. Your single text correction sticks. No portal, no admin work for you.
01 PRE-TRAINED
Knows your trade on day one.
Hundreds of plumber-specific scenarios baked in: drain, leak, water heater, rough-in, gas, sewage backup. She doesn't learn on your customers.
02 EVAL-TESTED
Every change runs through 80+ test calls.
Before any tweak ships to your line, our test suite simulates real plumber scenarios end-to-end. If she regresses, the change doesn't go live.
03 WEEKLY TUNED
We listen to flagged calls every week.
If something sounds off — wrong vocabulary, missed an upsell, fumbled an emergency — we tune her by Friday. You don't lift a finger.
04 YOU CORRECT HER
One text. It sticks forever.
"Don't book Saturdays." "We charge $180 for after-hours." "Tell them parking is on Maple side." Text her once and it's permanent. No portal.
How it works
A real receptionist, without the overhead.
You answer first; she's the safety net. After 4 rings (or when you tap decline), she takes the call. Friendly, calm, greets them with your shop name. Books the job, captures the address, flags the urgency.
"Running 30 min late." She texts the customer for you. "Don't book Saturdays." Done. "Tell him I need a parking spot." Done.
Every call ends with an SMS to you: who, what, where, when. No app to learn. No portal. Just texts.
Nova · Reception
+1 (604) 800-5638
Run your own numbers
Watch what voicemail costs you.
27% of plumber calls go unanswered (Invoca, 2025). 85% of voicemail callers never call back (CallRail). Plug in your numbers below.
Solo plumbers average 25–40. A busy shop hits 60+.
Service call $150–300 · repair $300–800 · install $1,500+. Mix-weighted: $400.
Most homeowners hire the same plumber 4–7 times over a decade.
Voicemail tax
27% miss rate (Invoca) × 85% never-call-back (CallRail).
$0/week
Annualized: $0.
In lifetime value: $0 walks out the door every week.
What plumbers tell us
Real shops. Real dollars.
"I made the $500 back in the first three days. I was missing 5–6 calls a day and didn't even realize it."
Mike D.
Solo plumber · Burnaby
"My wife stopped yelling at me about answering the phone at dinner. That alone was worth it."
Vitor D.
Plumbing & gas · Surrey
"Sounds like a real person. Customers don't know it's AI. I tested by calling. Even I almost didn't know."
Rose C.
SME owner · Coquitlam
Pricing
Two plans. Same product.
Plug & Play for Plumbers
Solo plumber, one number, one truck.
+ $100 CAD one-time setup · live within 2 days
Built for you · Multi
Multiple plumbers, multiple lines, multiple locations.
+ $2,000 CAD setup minimum · live in 10 business days
All prices in Canadian dollars (CAD). Setup minimum on Multi may scale higher with routing complexity. US pricing coming as we expand south of the border.
Use Safigo Reception for 60 days. If the SMS notifications and booked jobs don't add up to more than you paid us, call our line. We'll give you 50% off for one month. No forms, no friction. We're a small business; we believe a tool should pay for itself.
FAQ
Yes. Reception books jobs in English, Spanish, Portuguese, Mandarin, Punjabi, Hindi, Vietnamese, Ukrainian, Tagalog, French, and Arabic at no extra cost. The caller speaks their language; you get the job summary by SMS in English. Every language is included flat in the $500/month plan. No upcharge, no add-on tiers, no per-minute multilingual surcharge the way other answering services bill.
Most don't. Nova's voice is calm and friendly. She pauses, says "mm-hmm," asks clarifying questions like a real receptionist. We do disclose recording on every call (CRTC requirement in Canada) but not that she's AI. About 1 in 30 callers asks. We tell them honestly if asked.
Every call ends with an SMS to you. If something looks off, you can text her back. "Don't book that one" or "call them back, I want to talk to them myself." She fixes it. We also review every flagged call ourselves in the first 30 days.
No, and we won't ask you to. You keep your number. Calls forward to our line only when you can't pick up. Never when you can. You stay first in your own queue.
Multi-phone runs on the Built for you · Multi plan: $2,000 CAD setup minimum + $1,000/mo CAD with 1,000 minutes included. Same plumber-trained AI, same emergency-flagging, plus routing rules across your lines (ring order, business hours per number, after-hours handoff, dispatch between trucks). Setup is 10 business days because we run the simulated calls per line so each number is tested before it goes live. The setup minimum scales up if your routing is complex. Solo plumbers stay on the $500/mo plan.
Yes. She flags burst pipes, gas smells, sewage backups, and no-water situations as EMERGENCY when she texts you, so you know to call back fast. You can also tell her "always call me directly for emergencies" and she'll patch them through live.
Ten minutes on the call to walk through your shop name, service area, hours and rates. We confirm the summary by SMS, run a quick test pass on the line, then she's live within 2 days.
Call us. We turn it off the same day. No contracts, no termination fees. We don't refund the month you've already paid, but you keep using her until it ends. If she hasn't earned her keep in 60 days, the 60-day guarantee above kicks in instead.
Yes. Bilingual EN/FR by default. We're Canadian. She handles francophone callers in Vancouver too. She also books jobs in Spanish, Portuguese, Mandarin, Punjabi, Hindi, Vietnamese, Ukrainian, Tagalog, and Arabic at no extra cost. See the multi-language section above for details.
Reach us the way you reach anyone. Call, text, or email. The same number does it all. The voice that answers is the voice that will answer your customers.
24/7 · CRTC-compliant recording disclosure · 60-day ROI guarantee